Warranty, No-Return and Service Policy

Before purchase

Check the dimensions, access route, utilities, placement and intended use before ordering. Product pages show available facts from the current catalogue. If a material specification is missing, request written confirmation before payment.

No returns after order acceptance, delivery or installation

Euphorium supplies durable technical equipment that is selected, handled and often installed or commissioned for a specific order. Orders are non-returnable, non-cancellable and non-refundable after acceptance. Once a product has been delivered, unpacked, installed, connected, filled, commissioned or used, it cannot be returned for change of mind, preference, sizing, access or site-readiness reasons. Custom-built, configured and site-specific products cannot be returned. Confirm dimensions, access, utilities, product choice and delivery details before payment.

This no-return rule does not remove a repair, replacement or other remedy that Euphorium must provide for a confirmed defect or other right that cannot lawfully be excluded under applicable UAE law.

Incorrect, damaged or faulty items

Inspect the delivery as soon as practical. Report an incorrect, damaged or faulty item promptly to chief [at] euphorium [dot] ae with the order number, photographs and a description. Euphorium will assess the record and confirm the remedy required by the order terms and applicable law.

Warranty coverage by item type

• Durable equipment: a one-year limited product warranty from delivery unless the product page or written order gives a longer period.
• Filters, chemicals and other consumables: defects present at delivery only.
• Installation and repair services: the written workmanship scope and the 30-day workmanship period stated below.
• Rentals: governed by the signed rental agreement.

The applicable warranty covers a confirmed defect within its stated scope. Normal wear, incorrect installation, misuse, inadequate maintenance, unauthorised modification and operation outside stated requirements are not covered.

30-day workmanship support

Installation, commissioning and repair workmanship is supported for 30 calendar days from completion for the written service scope. This does not extend the product warranty or cover a separate product failure, misuse, inadequate maintenance, unsuitable site utilities or work altered by another party.

Rentals and statutory rights

Rental equipment is governed by the signed rental agreement. This policy does not limit rights that apply under UAE consumer law.