Privacy Policy

Information we collect

We collect information you provide when you contact us, request a quote, place an order, book a rental or sign an agreement. This can include your name, email, telephone number, delivery and billing address, order details, site-readiness answers, identity details required for a rental, signatures and consent records.

If you begin checkout but do not finish, we may securely retain the contact details and selections entered so we can help you complete the checkout. Payment-card details are handled by the payment provider and are not stored by Euphorium.

How we use information

• To provide quotes, orders, rentals, delivery, installation and support.
• To verify rental eligibility and maintain signed agreement records.
• To recover incomplete checkouts when you have supplied contact details.
• To prevent fraud, secure the website and meet legal or accounting obligations.
• To measure website and campaign performance where permitted.

Security and retention

We use reasonable administrative and technical safeguards to protect personal information. Information is retained only for as long as needed to complete the requested service, maintain order and agreement records, meet legal and accounting obligations, handle disputes and protect the website. Retention periods differ by record type.

Your choices

You may ask to access, correct or delete personal information, or object to non-essential marketing. Some records must be kept where required by law or an active contract. Send requests to chief [at] euphorium [dot] ae.